During the lifecycle of the Release And Deployment Management, service measurements will give information on the quality and performance of the management and delivery processes. Capturing and assessing all service measurements is the main purpose of this activity.

Whenever the agreed level for service measurements are not met, the Release Manager must take appropriate corrective actions and/or define service improvements and ensure that these actions and/or service improvements are followed up and reviewed on a regular basis until the service measurements meet the agreed level or targets again. All the measurements must be reported in Release And Deployment Management Report.